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MYSTAYS Support Center
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FAQ
Hotel Information
Check-in / check-out
Request for producing of passports, etc. for identification purposes
Is it possible to enter the room if I arrive early?
Is it possible to extend the check-out time?
How do I check in at night?
minor (aged 17 or under)
I am a minor (aged 17 or under). Do I need a consent from my guardian?
Visitors
Is it possible to invite guests to my room?
Hotel facilities
Is There A Parking Lot?
Is there a laundromat?
Services
Is it possible for the hotel to reserve me tickets (for movie theaters, nearby theme parks, museums, etc.) in advance?
If I Am Staying For More Than One Night, Is There A Room Cleaning Service Available?
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