The following cancellation policy applies to reservations made through the official MYSTAYS HOTEL GROUP Website.
However, for some hotels, or in cases where the cancellation policy is set individually by the accommodation plan, the specific cancellation policies shall take precedence.
[ART HOTEL(i) / HOTEL MYSTAYS PREMIER / HOTEL MYSTAYS / FLEXSTAY INN / MyCUBE by MYSTAYS]
[Hakodate Kokusai Hotel / Hotel Sonia Otaru / Hotel Nord Otaru / Shiobara Onsen Yashio Lodge / NARA ROYAL HOTEL]
No-show: 100% / On the day: 80% / Day prior to stay: 20%
[KAMENOI HOTEL / MYSTAYS COLLECTION(ii)]
[ART HOTEL ISHIGAKIJIMA]
No-show: 100% / On the day: 80% / 3 days ago to the day prior to stay: 50% / 10 to 4 days prior to stay：20%
*i : excluding ART HOTEL ISHIGAKIJIMA
*ii : MYSTAYS COLLECTION excluding Hotel Nord Otaru, Hotel Sonia Otaru, Hakodate Kokusai Hotel, Shiobara Onsen Yashio Lodge, and NARA ROYAL HOTEL
* % is the ratio of the penalty charge to the basic room charge.
* If you shorten the length of reservation, a penalty charge for one day (the first day) shall be collected regardless of the number of days shortened.
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