MYSTAYS Support Center
We're here to help. Search our articles or browse by below.


How much is the cancellation fee?

The following cancellation policy applies to reservations made through the official MYSTAYS HOTEL GROUP Website.
However, for some hotels, or in cases where the cancellation policy is set individually by the accommodation plan, the specific cancellation policies shall take precedence.

No-show: 100% / On the day: 80% / Day prior to stay: 20%
(i) % is the ratio of the penalty charge to the basic room charge.
(ii) If you shorten the length of reservation, a penalty charge for one day (the first day) shall be collected regardless of the number of days shortened.

Was this article helpful?
1 out of 1 found this helpful


Powered by Zendesk