The following cancellation policy applies to reservations made through the official MYSTAYS HOTEL GROUP Website.
However, for some hotels, or in cases where the cancellation policy is set individually by the accommodation plan, the specific cancellation policies shall take precedence.
[ART HOTEL(i) / HOTEL MYSTAYS PREMIER / HOTEL MYSTAYS / FLEXSTAY INN / MyCUBE by MYSTAYS]
[Hakodate Kokusai Hotel / Hotel Sonia Otaru / Hotel Nord Otaru / YOUFREE NASU-SHIOBARA (former : Shiobara Onsen Yashio Lodge)]
No-show: 100% / On the day: 80% / Day prior to stay: 20%
[C’est la vie Resort Izumigo(Ambient / Kiyosato Kogen Hotel / Izumigo Hotel Altia Toba / Wan's Resort / Wanwan Dog Paradise)]
No-show: 100％ / On the day: 70％ / Day prior to stay: 50％ / 7 to 2 days prior to stay: 20％
[KAMENOI HOTEL / KAMENOI COLLECTION(ii)]
[ART HOTEL ISHIGAKIJIMA]
No-show: 100% / On the day: 80% / 3 days ago to the day prior to stay: 50% / 10 to 4 days prior to stay: 20%
*i : excluding ART HOTEL ISHIGAKIJIMA
*ii : KAMENOI COLLECTION excluding Hotel Nord Otaru, Hotel Sonia Otaru, Hakodate Kokusai Hotel, YOUFREE NASU-SHIOBARA (former : Shiobara Onsen Yashio Lodge) and C’est la vie Resort Izumigo(Ambient / Kiyosato Kogen Hotel / Izumigo Hotel Altia Toba / Wan's Resort / Wanwan Dog Paradise)
* % is the ratio of the penalty charge to the basic room charge.
* If you shorten the length of reservation, a penalty charge for one day (the first day) shall be collected regardless of the number of days shortened.
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