Reservations

Checking booking status

• When is my booking confirmed?
• Is it possible to confirm the details of reservations made through online travel agencies (e.g. Rakuten, Jaran, Expedia, Booking.com, Agoda, etc.)?

Payment

• Does the hotel need a deposit or payment in advance?　
• How do I pay for my booking?

Reservation Change/Cancellation

• Is it possible to change reservations made through online travel agencies (e.g. Rakuten, Jaran, Expedia, Booking.com, Agoda, etc.)?
• Is it possible to shorten the length of the stay that I have reserved?
• Is it possible to extend the length of the stay that I have reserved?
• How much is the cancellation fee?
• How do I make amendments to my reservation after check-in?

Room requests

• I have booked a smoking room, but is it possible to change to a non-smoking room?
• Can I reserve two adjoining rooms?