Checking booking status
- I Made A Reservation On The Official Website. When Is My Reservation Confirmed?
- I Have Not Received A Reservation Confirmation Notification From The Official Website.
- Is It Possible To Confirm The Details Of Reservations Made Through Online Travel Agencies (E.G. Rakuten, Jaran, Ikkyu.com, Expedia, Booking.Com, Agoda, Etc.)?
Reservation Change/Cancellation
- I Made A Reservation On The Official Website. Is It Possible To Shorten The Length Of Stay Or Change The Number Of Guests?
- Is it possible to extend the length of the stay that I have reserved?
- Is it possible to change reservations made through online travel agencies (e.g. Rakuten, Jaran, Ikkyu.com, Expedia, Booking.com, Agoda, etc.)?
- How much is the cancellation fee?
- How do I make amendments to my reservation after check-in?
Room requests
- I have booked a smoking room, but is it possible to change to a non-smoking room?
- I have reserved rooms of the same type, for successive nights. Is it possible to have the same room for the whole duration of my stay?
- I have reserved two rooms. Is it possible to have them adjacent to each other?
- Can I Request A Room On A Higher Floor Or With A View?